Helplines
Make sure you have the right phone number for any incident.
Contacting travel assistance
Please contact the AXA Insurance 24h Assistance Department should you require medical assistance on your trip. You will also find these contact details on your travel insurance certificate, which you will have received after taking out your policy.- Permanent 24h telephone assistance: +34 932 142 380
- E-mail claims: atencion.cliente@axa-assistance.es
- E-mail refunds: iati.claims@axa-assistance.es
- Permanent 24h telephone assistance: +34 934857735
- 24-hour E-mail Service: iatimedicos@arag.es
- E-mail claims and refunds: iati@arag.es